Return & Refund Policy

At Cotton Shell, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 7 days of delivery. To be eligible for a return, the product must be:

• Unused and unwashed
• In original condition
• With all original tags and packaging intact

Products that do not meet these conditions will not be accepted.

The following items are not eligible for return:

• Used or worn products
• Washed products
• Products without original tags
• Products damaged by the customer

To initiate a return, please contact us with your order details. Once your request is approved, we will guide you through the return process.

After we receive and inspect the returned product, your refund will be processed. The refund amount will be credited to your original payment method.

Refunds are usually processed within 5–7 business days after the returned product is received and approved.

Shipping charges are non-refundable, unless the return is due to a damaged, defective, or incorrect product.

If you receive a damaged or wrong product, please contact us within 24 hours of delivery with photos for quick resolution.

Orders can only be cancelled before they are shipped. Once shipped, cancellation is not possible.

If you have any questions regarding returns or refunds, please contact us:

Cotton Shell
Phone: +91 9398003808
Email: hello.cottonshell@gmail.com
Instagram: @cottonshell.in